<h3 id="where-do-you-ship"><strong>Where do you ship?</strong></h3><h3 id="we-ship-worldwide-shipping-costs-will-apply-according-to-your-shipping-address-and-will-be-added-at-checkout-we-also-run-discounts-and-promotions-all-year-so-stay-tuned-for-exclusive-deals"><span style="font-size: 16px;">We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.</span></h3><p><br></p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Most of our products are coming from our international warehouses, and it can take between 4-20 business days for your product to arrive, depending on where you live.</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; font-weight: var(--text-font-bold-weight);">Here are our current delivery times:</strong></p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">USA &#x2013; 5-12 business days</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">UK &#x2013; 4-6 business days</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Australia &#x2013;&#xA0;10-15 business days</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Canada &#x2013; 10-15 business days</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">EU &#x2013; 5-15 business days</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Rest of the world &#x2013; 5-20 business days</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;">Orders will be shipped by USPS, PostNord, AB, DHL, FedEx, CJ Packet or Yun Express. The delivery time is 5-20 business days depending on your location.</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-bottom: 0px; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All orders are processed in US Dollars (USD). Orders outside the European Union and the USA are subject to local import duties and taxes which are payable by the customer upon receipt, and may be affected by Customs and Excise delays. These charges and delays are at the customer&#x2019;s own expense.</p><p><br></p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p>You will receive a tracking number sent to your email once your order has been processed.</p><p><br></p><h3 id="isPasted"><strong>Shipping &amp; Handling process</strong></h3><p><span id="isPasted" style="color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.&#xA0;</span></p><h3 id="isPasted"><br></h3><p><br></p><p><br></p>

SHIPPING

<h3 id="return-refund--exchange-policy"><strong>Return, refund &amp; exchange policy</strong></h3><p><span id="isPasted" style="color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you want to return or change your product, you can do so within 30 days of receiving your order. your&#xA0;item must be unused and in the same condition that you received it. It must also be in the original packaging. For returns and refunds,&#xA0;reach out to our support team at support@robustgoods.com.</span></p><p><br></p><h3 id="can-i-returnexchange-items-if-i-change-my-mind"><strong>Can I return/exchange items if I change my mind?</strong></h3><p>Yes. We do allow that as long as it&apos;s the same price as the item that you would like to get exchanged for.</p><p><br></p><h3 id="do-you-offer-refunds"><strong>Do you offer refunds?</strong></h3><p>We can only issue a full refund once you return the item. Keep in mind that you will have to cover the shipping expenses yourself and the parcel should be shipped with full tracking. Once we receive the tracking information, we can process a refund.&#xA0;</p><p><br></p><h3 id="can-i-return-a-sale-item"><strong>Can I return a sale item?</strong></h3><p>Yes. Actually, all products are under the same return policy, including all products on sale and other promotions. Just provide us the exact reason why you wanted to return an item.</p>

RETURNS AND EXCHANGES

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong>Can I change my order?</strong></h3><p>Yes, but If &#xA0;it appears that it has already been processed by our fulfillment team and is currently in transit. Unfortunately, we cannot make any changes at all.</p><p><br></p><h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As long as your product <strong style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; font-weight: var(--text-font-bold-weight);">has not been&#xA0;submitted for fulfillment</strong> by us, we can cancel the order. There is a 5% cancellation fee to cover transaction processing costs. These charges are not refunded to us by Shopify if we process a cancellation.</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we&apos;ll be able to do it.</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-bottom: 0px; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; font-weight: var(--text-font-bold-weight);">If your order has been shipped, then you must follow our return policy in order to get refund once you receive your product. Our customer service team is on standby to help you out!</strong></p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-bottom: 0px; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><h3 id="isPasted"><strong>Damaged or Defective items</strong></h3><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-bottom: 0px; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We replace all defective items free of charge within 30 days of delivery. We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-bottom: 0px; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-bottom: 0px; margin-top: 24px; color: rgb(40, 40, 40); font-family: Zurich, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

CHANGES AND CANCELLATIONS

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>We do accept American Express, Diners Club, Discover, JCB, Mastercard, Visa and PayPal.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>You should receive an email confirmation of your order status after confirming that we processed the refund, and can expect the charge to be credited to your credit card within 1-3 business days (depending on your financial institution).</p><h3 id><br></h3>

Ordering

SHIPPING

RETURNS AND EXCHANGES

CHANGES AND CANCELLATIONS

PAYMENT